Topics
- delivery:created
- delivery:canceled
- delivery:accepted
- delivery:processed
- delivery:exception
- delivery:putaway
- delivery:committed
- delivery:status_changed
- delivery_label:created
- delivery_label:voided
- import:created
- import:completed
- inventory:adjusted
- order:created
- order:canceled
- order:holded
- order:completed
- order:shipped
- order:delivered
- order:address_validation_failed
- order:address_changed
- order:status_changed
- order:shipments_updated
- order:shipping_options_changed
- product:created
- product:updated
- product:sku_changed
- product:deleted
- product_media:created
- product_media:updated
- product_media:deleted
- serial_number:created
- serial_number:updated
- serial_number:checkin
- serial_number:checkout
- shipment:packed
- shipment:shipped
- shipment:delivered
- shipment:reverted
- shipment:labels_voided
- package:packed
- package:manifested
- package:shipped
- package:delivered
- track:created (deprecated - use shipment:packed)
- tracker:updated
- tracker:delivered
- tracker:exception
- manifest:sealed
- manifest:loaded
This page lists the available topics to specify when subscribing to Webhooks and provides examples for the event data which is sent via an HTTP POST request to the webhook url. “unique_id” is deprecated and should not be used.
Event Payloads
order:created
{
"topic" : "order:created",
"message" : {
"unique_id" : "100000015",
"order_ref" : "9099",
"source" : null,
"stock_adjustments" : {
"sku123" : {
"sku" : "sku123",
"external_id" : null,
"product_id" : 7,
"qty_adjust" : -5,
"qty_available": 95,
"qty_advertised": 95
}
},
"webhook_increment_id" : 2,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
order:canceled
{
"topic" : "order:canceled",
"message" : {
"unique_id" : "100000016",
"order_ref" : "9099",
"source" : null,
"stock_adjustments" : {
"sku123" : {
"sku" : "sku123",
"external_id" : null,
"product_id" : 7,
"qty_adjust" : 5,
"qty_available": 95,
"qty_advertised": 95
}
},
"shipments": [ {"unique_id" : "100000026"} ],
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
order:holded
{
"topic" : "order:holded",
"message" : {
"unique_id" : "100000017",
"order_ref" : "9099",
"source" : null,
"webhook_increment_id" : 3,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
order:completed
{
"topic" : "order:completed",
"message" : {
"unique_id" : "100000020",
"order_ref" : "9099",
"source" : null,
"webhook_increment_id" : 5,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
order:shipped
{
"topic" : "order:shipped",
"message" : {
"unique_id" : "100000022",
"order_ref" : "9099",
"source" : null,
"shipments" : [
{
"unique_id" : "100000033",
"warehouse_id": 1,
"carrier": "fedex",
"status" : "shipped",
"service": "GROUND_HOME_DELIVERY",
"trackers" : [{
"tracker_id" : 4,
"status" : "in_transit",
"carrier" : "fedex",
"tracking_number" : "794657040105",
"carrier_tracking_url" : "https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=794657040105",
"est_delivery_at" : "2021-10-05T00:00:00-04:00",
"is_est_delivery_at_date" : true,
"original_est_delivery_at" : "2021-10-05T00:00:00-04:00",
"is_original_est_delivery_at_date" : true,
"delivered_at" : null,
"signed_by" : null
}]
}
],
"webhook_increment_id" : 1,
"event_timestamp": "2023-05-15T17:28:28+00:00"
}
}
order:delivered
{
"topic" : "order:delivered",
"message" : {
"unique_id" : "100000022",
"order_ref" : "9099",
"source" : null,
"shipments" : [
{
"unique_id" : "100000033",
"warehouse_id": 1,
"carrier": "fedex",
"status" : "delivered",
"service": "GROUND_HOME_DELIVERY",
"trackers" : [{
"tracker_id" : 4,
"status" : "delivered",
"carrier" : "fedex",
"tracking_number" : "794657040105",
"carrier_tracking_url" : "https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=794657040105",
"est_delivery_at" : "2021-10-07T00:00:00-04:00",
"is_est_delivery_at_date" : true,
"original_est_delivery_at" : "2021-10-05T00:00:00-04:00",
"is_original_est_delivery_at_date" : true,
"delivered_at" : "2021-12-07T12:08:15-04:00",
"signed_by" : "John Smith"
}]
}
],
"webhook_increment_id" : 1,
"event_timestamp": "2023-05-15T17:28:28+00:00"
}
}
order:address_validation_failed
{
"topic" : "order:address_validation_failed",
"message" : {
"unique_id" : "100000021",
"order_ref" : "9099",
"source" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
order:address_changed
{
"topic" : "order:address_changed",
"message" : {
"unique_id" : "100000021",
"order_ref" : "9099",
"source" : null,
"old_status" : "new",
"status" : "new",
"old_state" : "new",
"state" : "new",
"old_address" : {
"firstname" : "John",
"lastname" : "Doe",
"company" : "ACME",
"street" : "123 ACME BIG STREET",
"city" : "New York",
"region" : "NY",
"postcode" : "99999",
"country" : "US",
"classification" : "com",
"is_valid" : true,
"telephone" : "865999999",
"email" : "john.doe@example.com"
},
"address" : {
"firstname" : "John",
"lastname" : "Doe",
"company" : "ACME",
"street" : "321 ACME BIG STREET",
"city" : "New York",
"region" : "NY",
"postcode" : "98765",
"country" : "US",
"classification" : "com",
"is_valid" : true,
"telephone" : "865999999",
"email" : "john.doe@gmail.com"
},
"update_method" : "manual",
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
order:status_changed
{
"topic" : "order:status_changed",
"message" : {
"unique_id" : "100000022",
"order_ref" : "9099",
"source" : null,
"old_status" : null,
"status" : "new",
"old_state" : null,
"state" : "new",
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
order:shipments_updated
{
"topic" : "order:shipments_updated",
"message" : {
"unique_id" : "100000022",
"order_ref" : "9099",
"source" : null,
"shipments" : [
{
"unique_id" : "100000033",
"warehouse_id": 1,
"carrier": "fedex",
"service": "GROUND_HOME_DELIVERY"
}
],
"webhook_increment_id" : 1,
"event_timestamp": "2023-05-15T17:28:28+00:00"
}
}
order:shipping_options_changed
{
"topic" : "order:shipping_options_changed",
"message" : {
"unique_id" : "100000022",
"order_ref" : "9099",
"source" : null,
"status" : "partial_backorder",
"state" : "processing",
"shipping_options" : {
"saturday_delivery" : true
},
"old_shipping_options" : {
"saturday_delivery" : false
},
"webhook_increment_id" : 1,
"event_timestamp": "2023-05-15T17:28:28+00:00"
}
}
product:created
{
"topic" : "product:created",
"message" : {
"sku" : "product1",
"external_id" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
product:updated
{
"topic" : "product:updated",
"message" : {
"sku" : "product1",
"external_id" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
product:sku_changed
{
"topic" : "product:sku_changed",
"message" : {
"sku" : "product1",
"external_id" : null,
"old_sku": "344828-22",
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
product:deleted
{
"topic" : "product:deleted",
"message" : {
"sku" : "product1",
"external_id" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
product_media:created
{
"topic" : "product_media:created",
"message" : {
"sku" : "product1",
"external_id" : null,
"webhook_increment_id" : 3,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
product_media:updated
{
"topic" : "product_media:updated",
"message" : {
"sku" : "product1",
"external_id" : null,
"webhook_increment_id" : 3,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
product_media:deleted
{
"topic" : "product_media:deleted",
"message" : {
"sku" : "product1",
"external_id" : null,
"webhook_increment_id" : 5,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
serial_number:created
{
"topic" : "serial_number:created",
"message" : {
"serial_id" : 234,
"identifier" : "123456123456",
"product_id" : 7,
"sku" : "sku123",
"created_at" : "2024-10-22T16:08:15+00:00",
"warehouse_id" : 1,
"old_status" : "unknown",
"new_status" : "received",
"old_availability" : "checked_out",
"new_availability" : "pending",
"old_location" : null,
"old_location_id" : null,
"new_location" : null,
"new_location_id" : null,
"target_type" : "asn",
"target_id" : 15,
"target_description" : "1000029",
"target_child_type" : "container",
"target_child_id" : 16,
"target_child_description" : "Pallet 1",
"package_id" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2024-10-22T16:08:15+00:00"
}
}
serial_number:updated
{
"topic" : "serial_number:updated",
"message" : {
"serial_id" : 234,
"identifier" : "123456123456",
"product_id" : 7,
"sku" : "sku123",
"created_at" : "2024-10-22T16:08:15+00:00",
"warehouse_id" : 1,
"old_status" : "received",
"new_status" : "located",
"old_availability" : "pending",
"new_availability" : "available",
"old_location" : null,
"old_location_id" : null,
"new_location" : "A-2",
"new_location_id" : 224,
"target_type" : "asn",
"target_id" : 15,
"target_description" : "1000029",
"target_child_type" : "container",
"target_child_id" : 16,
"target_child_description" : "Pallet 1",
"package_id" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2024-10-22T16:45:13+00:00"
}
}
serial_number:checkin
{
"topic" : "serial_number:checkin",
"message" : {
"serial_id" : 234,
"identifier" : "123456123456",
"product_id" : 7,
"sku" : "sku123",
"created_at" : "2024-10-22T16:08:15+00:00",
"warehouse_id" : 1,
"old_status" : "unknown",
"new_status" : "received",
"old_availability" : "checked_out",
"new_availability" : "pending",
"old_location" : null,
"old_location_id" : null,
"new_location" : null,
"new_location_id" : null,
"target_type" : "asn",
"target_id" : 15,
"target_description" : "1000029",
"target_child_type" : "container",
"target_child_id" : 16,
"target_child_description" : "Pallet 1",
"package_id" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2024-10-22T16:08:15+00:00"
}
}
serial_number:checkout
{
"topic" : "serial_number:checkout",
"message" : {
"serial_id" : 234,
"identifier" : "123456123456",
"product_id" : 7,
"sku" : "sku123",
"created_at" : "2024-10-22T16:08:15+00:00",
"warehouse_id" : 1,
"old_status" : "packed",
"new_status" : "shipped",
"old_availability" : "pending",
"new_availability" : "checked_out",
"old_location" : null,
"old_location_id" : null,
"new_location" : null,
"new_location_id" : null,
"target_type" : "order",
"target_id" : 15,
"target_description" : "1000029",
"target_child_type" : "shipment",
"target_child_id" : 16,
"target_child_description" : "1000042",
"package_id" : 48,
"webhook_increment_id" : 1,
"event_timestamp" : "2024-10-23T09:22:26+00:00"
}
}
delivery:created
{
"topic" : "delivery:created",
"message" : {
"delivery_id" : 15,
"delivery_type" : "rma",
"increment_id" : "1000029",
"sender_name" : "Microsoft",
"sender_ref" : "00123456",
"sender_ref_alt" : "abc123",
"merchant_ref" : "xyz456",
"merchant_status" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery:canceled
{
"topic" : "delivery:canceled",
"message" : {
"delivery_id" : 16,
"delivery_type" : "rma",
"increment_id" : "1000030",
"sender_name" : "Microsoft",
"sender_ref" : "00123456",
"sender_ref_alt" : "abc123",
"merchant_ref" : "xyz456",
"merchant_status" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery:accepted
{
"topic" : "delivery:accepted",
"message" : {
"delivery_id" : 17,
"delivery_type" : "rma",
"increment_id" : "1000031",
"sender_name" : "Microsoft",
"sender_ref" : "00123456",
"sender_ref_alt" : "abc123",
"merchant_ref" : "xyz456",
"merchant_status" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery:processed
{
"topic" : "delivery:processed",
"message" : {
"delivery_id" : 18,
"delivery_type" : "rma",
"increment_id" : "1000032",
"sender_name" : "Microsoft",
"sender_ref" : "00123456",
"sender_ref_alt" : "abc123",
"merchant_ref" : "xyz456",
"merchant_status" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery:exception
{
"topic" : "delivery:exception",
"message" : {
"delivery_id" : 19,
"delivery_type" : "rma",
"increment_id" : "1000033",
"sender_name" : "Microsoft",
"sender_ref" : "00123456",
"sender_ref_alt" : "abc123",
"merchant_ref" : "xyz456",
"merchant_status" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery:putaway
{
"topic" : "delivery:putaway",
"message" : {
"delivery_id" : 20,
"delivery_type" : "rma",
"increment_id" : "1000034",
"sender_name" : "Microsoft",
"sender_ref" : "00123456",
"sender_ref_alt" : "abc123",
"merchant_ref" : "xyz456",
"merchant_status" : null,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery:committed
{
"topic" : "delivery:committed",
"message" : {
"delivery_id" : 21,
"delivery_type" : "rma",
"increment_id" : "1000035",
"sender_name" : "Microsoft",
"sender_ref" : "00123456",
"sender_ref_alt" : "abc123",
"merchant_ref" : "xyz456",
"merchant_status" : null,
"stock_adjustments" : {
"sku123" : {
"sku" : "sku123",
"external_id" : null,
"product_id" : 7,
"qty_adjust" : 5,
"qty_available": 95,
"qty_advertised": 95
}
},
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery:status_changed
{
"topic" : "delivery:status_changed",
"message" : {
"delivery_id" : 22,
"delivery_type" : "rma",
"increment_id" : "1000036",
"sender_name" : "Microsoft",
"sender_ref" : "00123456",
"sender_ref_alt" : "abc123",
"merchant_ref" : "xyz456",
"merchant_status" : null,
"old_status" : "putting_away",
"new_status" : "put_away",
"old_state" : "putting_away",
"new_state" : "complete",
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery_label:created
{
"topic" : "delivery_label:created",
"message" : {
"unique_id" : 5,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
delivery_label:voided
{
"topic" : "delivery_label:voided",
"message" : {
"unique_id" : 7,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
import:created
{
"topic" : "import:created",
"message" : {
"unique_id" : 4,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
import:completed
{
"topic" : "import:completed",
"message" : {
"unique_id" : 5,
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
inventory:adjusted
{
"topic" : "inventory:adjusted",
"message" : {
"stock_adjustments" : {
"sku123" : {
"sku" : "sku123",
"external_id" : null,
"product_id" : 7,
"qty_adjust" : 5,
"qty_available": 95,
"qty_advertised": 95
}
},
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
Stock adjustments will be included when a Bill of Material component is adjusted which affects a related
products’ Virtual Inventory. Stock adjustments for changes invoked because of Virtual Inventory will not
include the qty_adjust key, but rather only the absolute values.
shipment:packed
{
"topic": "shipment:packed",
"message": {
"unique_id": "100000595",
"warehouse_id": "1",
"status": "packed",
"external_id": null,
"order_ref": null,
"order_unique_id": "100000540",
"source": null,
"order_status": "complete",
"carrier": "ups",
"service": "03",
"service_description": "UPS Ground",
"items": [
{
"order_item_id": "2954",
"order_item_ref": null,
"order_item_sku": "556x45mm62FMJM855Fed-500",
"sku": "556x45mm62FMJM855Fed-500",
"quantity": "1.0000",
"lot_data": [
{
"lot_number": "2021-01-01",
"expiration_date": "2021-01-01",
"origination_date": "2023-10-27",
"quantity": "1.0000"
}
]
},
{
"order_item_id": "2955",
"order_item_ref": null,
"order_item_sku": "10mm200TMJCCI-1000",
"sku": "10mm200TMJCCI-1000",
"quantity": "1.0000",
"lot_data": []
}
],
"packages": [
{
"package_id": "234",
"status": "packed",
"weight": "1.7500",
"weight_unit": "lb",
"tracker_id": "229",
"items": [
{
"order_item_id": "2954",
"order_item_ref": null,
"order_item_sku": "556x45mm62FMJM855Fed-500",
"sku": "556x45mm62FMJM855Fed-500",
"quantity": "1.0000",
"order_item_qty": 1
}
],
"package_data": [
{
"order_item_id": "2954",
"label": "Serial Number",
"value": "123456-3"
}
],
"tracking_numbers": [
"TT234"
],
"tracking_urls": [
"https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=TT234"
],
"packaging": []
},
{
"package_id": "235",
"status": "packed",
"weight": "0.5000",
"weight_unit": "lb",
"tracker_id": "230",
"items": [
{
"order_item_id": "2955",
"order_item_ref": null,
"order_item_sku": "10mm200TMJCCI-1000",
"sku": "10mm200TMJCCI-1000",
"quantity": "1.0000",
"order_item_qty": 1
}
],
"package_data": [
{
"order_item_id": "2955",
"label": "Serial Number",
"value": "123456-5"
}
],
"tracking_numbers": [
"TT235"
],
"tracking_urls": [
"https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=TT235"
],
"packaging": []
}
],
"trackers": [
{
"tracker_id": "229",
"status": "unknown",
"carrier": "ups",
"tracking_number": "TT234",
"est_delivery_at": null,
"is_est_delivery_at_date": null,
"original_est_delivery_at": null,
"is_original_est_delivery_at_date": null,
"delivered_at": null,
"signed_by": null,
"carrier_tracking_url": "https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=TT234"
},
{
"tracker_id": "230",
"status": "unknown",
"carrier": "ups",
"tracking_number": "TT235",
"est_delivery_at": null,
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}
shipment:shipped
{
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}
}
shipment:delivered
{
"topic": "shipment:delivered",
"message": {
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}
}
shipment:reverted
{
"topic": "shipment:reverted",
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}
shipment:labels_voided
{
"topic": "shipment:labels_voided",
"message": {
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}
}
package:packed
{
"topic" : "package:packed",
"message" : {
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"status" : "packed",
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
package:manifested
{
"topic" : "package:manifested",
"message" : {
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"status" : "manifested",
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
package:shipped
{
"topic" : "package:shipped",
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"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
package:delivered
{
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}
}
track:created
This topic is deprecated. Please use shipment:packed instead.
{
"topic" : "track:created",
"message" : {
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}
}
tracker:updated
{
"topic" : "tracker:updated",
"message" : {
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"order_unique_id" : "100000018",
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"timestamp" : "2021-12-03T12:08:15-04:00",
"is_timestamp_date" : false,
"message" : "Label created.",
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}
}],
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"is_est_delivery_at_date" : true,
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"is_original_est_delivery_at_date" : true,
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"items" : [
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],
"package_data" : [
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],
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}],
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}
}
tracker:delivered
{
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"message" : {
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"order_unique_id" : "100000018",
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"old_status" : "out_for_delivery",
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"message" : "Delivered at front door.",
"timestamp" : "2021-12-07T12:08:15-04:00",
"is_timestamp_date" : false,
"source" : "carrier_api",
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}
}],
"est_delivery_at" : "2021-10-05T00:00:00-04:00",
"is_est_delivery_at_date" : true,
"original_est_delivery_at" : "2021-10-05T00:00:00-04:00",
"is_original_est_delivery_at_date" : true,
"delivered_at" : "2021-12-07T12:08:15-04:00",
"signed_by" : "J. Smith",
"packages" : [{
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"weight" : 10.2,
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"items" : [
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],
"package_data" : [
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],
"tracking_numbers" : [
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],
"tracking_urls" : [
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],
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}],
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}
tracker:exception
{
"topic" : "tracker:exception",
"message" : {
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"carrier_tracking_url" : "https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=794657040105",
"old_status" : "out_for_delivery",
"new_status" : "return_to_sender",
"new_details" : [{
"status" : "return_to_sender",
"message" : "Refused by customer.",
"timestamp" : "2021-12-07T12:08:15-04:00",
"is_timestamp_date" : false,
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}
}
manifest:sealed
{
"topic" : "manifest:sealed",
"message" : {
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"carrier" : "ups",
"weight" : 45,
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}],
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}
}
manifest:loaded
{
"topic" : "manifest:loaded",
"message" : {
"manifest_id" : 3,
"warehouse_id" : 1,
"carrier" : "ups",
"weight" : 45,
"weight_unit" : "lb",
"orders" : [{
"unique_id" : "100000021",
"order_ref" : null,
"state" : "complete",
"source" : "sps:test:123:8ZC3:544",
"tracking_numbers" : [
"794657040105"
]
}],
"shipments" : [{
"unique_id" : "100000035",
"order_ref" : null,
"order_unique_id" : "100000021",
"source" : "123456",
"status" : "packed"
}],
"webhook_increment_id" : 1,
"event_timestamp" : "2021-12-07T16:08:15+00:00"
}
}