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ShipStream tracks each merchant’s inventory at all times using the following statuses:
  • Expected - Listed on open ASNs, RMAs and Other Deliveries that have not yet been received.
  • Processed - Counted on an ASN, RMA or Other Delivery but not yet put-away.
  • Put-Away - Has been received on an ASN, RMA or Other Delivery that has not yet been committed to the inventory. If you have auto-commit enabled this should always be 0.
  • Available - Available for new orders. Backordered amounts are not reflected as a negative Available amount but are tracked separately as “Backordered”.
  • Allocated - Allocated to existing orders but not yet Reserved.
  • Reserved - Reserved to a specific shelf location and waiting to be picked.
  • Picked - Picked from the shelves but not yet shipped.
  • Backordered - Reserved by existing orders but not in stock. Will be automatically converted to Reserved when stock is added. Backordered quantities are not reflected in the Available amount as a negative number.
  • Advertised - The “Available” quantity plus the virtual BOM quantity. The virtual BOM quantity is controlled by a product’s “Virtual Inventory” attribute.
  • Held - On hand but placed on hold (quarantined, damaged, expired, recalled, etc.). Held inventory remains counted in the on-hand total but is excluded from the Available quantity and cannot be allocated, picked, or packed until the hold is released. See inventory.holdReasons for the reasons visible to a merchant and inventory.holdSearch to list individual holds.
Additionally, products have two flags that can be set which will affect whether or not they are retrieved in an inventory request.
  • Status - Enabled/Disabled - If “Disabled”, the product is effectively deleted and will not appear in responses to inventory requests.
  • Visibility - Visible/Not Visible - If “Not Visible”, the product will not appear in the inventory list but may still be ordered via the Merchant Panel.

Methods


Entity Properties


inventory.list

inventory.list (string|array|null $skus, int|null $warehouseId, string|null $updatedSince, bool $withHeldBreakdown = false) Get inventory levels for one or more products by SKU. If a warehouse is not specified the sum of all warehouse inventories will be returned, otherwise the inventory levels for the specified warehouse will be returned. Each item includes a qty_held quantity. When withHeldBreakdown is true, each item also includes a qty_held_by_reason object that breaks the held quantity down by hold reason.

Parameters

skus
string | array | null
SKUs. If not specified then inventory for all SKUs will be returned.
  • string - Get inventory for a single product by SKU.
  • array - Get inventory for the specified products by SKU.
  • null - Get inventory for all products.
warehouseId
integer | null
Warehouse. If not specified, returned values represent sums of all warehouses.
updatedSince
string | null
Return only SKUs updated since the time specified in the format 2008-07-01T22:38:07+00:00.
withHeldBreakdown
boolean
default:"false"
When true, each item is augmented with a qty_held_by_reason object keyed by parent (system) hold reason code. Defaults to false, which preserves the legacy response shape and avoids the additional per-call rollup query.

Return Value

An array of Inventory Items or an empty array if there were no matching SKUs.

Example Request

Get inventory for two SKUs:
Request
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "method" : "call",
    "params" : [
        "be1c13ed4e03f0ed7f1e4053dfff9658",
        "inventory.list",
        [
            ["BlueWidget-1","BlueWidget-5"]
        ]
    ]
}
Get all inventory:
Request
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "method" : "call",
    "params" : [
        "be1c13ed4e03f0ed7f1e4053dfff9658",
        "inventory.list"
    ]
}
Get all inventory for warehouse “2”:
Request
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "method" : "call",
    "params" : [
        "be1c13ed4e03f0ed7f1e4053dfff9658",
        "inventory.list",
        [
            null,
            2
        ]
    ]
}

Example Response

Response
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "result" : [
        {
            "sku" : "BlueWidget-1",
            "qty_expected"    : "0.0000",
            "qty_processed"   : "0.0000",
            "qty_putaway"     : "50.0000",
            "qty_available"   : "22.0000",
            "qty_allocated"   : "5.0000",
            "qty_reserved"    : "16.0000",
            "qty_picked"      : "1.0000",
            "qty_held"        : "4.0000",
            "qty_backordered" : "0.0000",
            "qty_advertised"  : "22.0000",
            "qty_on_hand"     : "94.0000"
        },
        {
            "sku" : "BlueWidget-5",
            "qty_expected"    : "40.0000",
            "qty_processed"   : "0.0000",
            "qty_putaway"     : "0.0000",
            "qty_available"   : "0.0000",
            "qty_allocated"   : "0.0000",
            "qty_reserved"    : "2.0000",
            "qty_picked"      : "0.0000",
            "qty_held"        : "0.0000",
            "qty_backordered" : "5.0000",
            "qty_advertised"  : "0.0000",
            "qty_on_hand"     : "2.0000"
        }
    ]
}

inventory.lots

inventory.lots (null|object $filters, array $options = []) Retrieve list of lots by filters.

Parameters

filters
null | object
Filters to apply for the search.
  • null - Retrieve list of all orders.
  • object - Retrieve list of orders using specified “Search Filters”.
options
null | object
Options to apply for the search.
  • null - No options will be applied.
  • object - Apply specified “Search Options”.

Return Value

An array of objects. Each object will contain Lot Properties.

Example Request

{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "method" : "call",
    "params" : [
        "be1c13ed4e03f0ed7f1e4053dfff9658",
        "inventory.lots",
        [
            {
                "lot_id" : {
                    "in" : [1, 2]
                }
            },
            []
        ]
    ]
}

Example Response

{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "result" : {
       "results": [
           {
               "lot_id": "1",
               "lot_number": "2018-07-09",
               "origination_date": "2018-07-09",
               "expiration_date": "2019-04-07",
               "is_active": "1",
               "group_value": "2018-07-09",
               "created_at": "2018-07-09T19:58:23+00:00",
               "sku": "product1",
               "name": "product 1",
               "locations": [
                   "location 1"
               ],
               "qty_putaway": "0.0000",
               "qty_available": "66.0000",
               "qty_reserved": "0.0000",
               "qty_held": "10.0000",
               "is_on_hold": true
           },
           {
               "lot_id": "2",
               "lot_number": "2018-07-09",
               "origination_date": "2018-07-09",
               "expiration_date": "2019-04-11",
               "is_active": "1",
               "group_value": "2018-07-09",
               "created_at": "2018-07-09T19:59:03+00:00",
               "sku": "product2",
               "name": "product 2",
               "locations": [],
               "qty_putaway": "0.0000",
               "qty_available": "0.0000",
               "qty_reserved": "0.0000",
               "qty_held": "0.0000",
               "is_on_hold": false
           }
       ],
       "totalCount": 2,
       "numPages": 1
   }
}

Error Codes

codemessage
102Unexpected error applying filters.

inventory.detailed

inventory.detailed (string|array|null $skus, string|null $updatedSince, bool $withHeldBreakdown = false) Get global and per-warehouse inventory levels for one or more products by SKU. Each item — and each per-warehouse detailed entry — includes a qty_held quantity. When withHeldBreakdown is true, each item is additionally augmented with a qty_held_by_reason object (held quantity grouped by parent hold reason code) and, when user-defined sub-reasons exist, a qty_held_by_user_reason object that breaks each parent reason down by its user-defined child reasons. Both rollups are reported at the item level only, not per warehouse.

Parameters

skus
string | array | null
SKUs. If not specified then inventory for all SKUs will be returned.
  • string - Get inventory for a single product by SKU.
  • array - Get inventory for the specified products by SKU.
  • null - Get inventory for all products.
updatedSince
string | null
Return only SKUs updated since the time specified in the format 2008-07-01T22:38:07+00:00.
withHeldBreakdown
boolean
default:"false"
When true, each item is augmented with a qty_held_by_reason object and, where applicable, a qty_held_by_user_reason object. Defaults to false, which preserves the legacy response shape and avoids the additional hold rollup queries.

Return Value

An array of detailed items inventory, or an empty array if there were no matching SKUs.

Example Request

{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "method" : "call",
    "params" : [
        "be1c13ed4e03f0ed7f1e4053dfff9658",
        "inventory.detailed",
        [
            ["BlueWidget-1","BlueWidget-5"],
            "2014-07-24T18:51:18+00:00",
            true
        ]
    ]
}

Example Response

The example below was requested with withHeldBreakdown set to true, so each item includes the qty_held_by_reason (and, where user-defined sub-reasons exist, qty_held_by_user_reason) rollups. With the default false, those two fields are omitted but qty_held is still present on every item and warehouse entry.
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "result" : [
        {
            "sku": "BlueWidget-1",
            "qty_expected": "0.0000",
            "qty_processed": "0.0000",
            "qty_putaway": "0.0000",
            "qty_available": "5.0000",
            "qty_allocated": "0.0000",
            "qty_reserved": "0.0000",
            "qty_picked": "2.0000",
            "qty_held": "3.0000",
            "qty_backordered": "0.0000",
            "qty_advertised": "5.0000",
            "qty_on_hand": "10.0000",
            "qty_held_by_reason": {
                "damaged": "2.0000",
                "qc_inspection": "1.0000"
            },
            "qty_held_by_user_reason": {
                "qc_inspection": {
                    "qc_lab_review": "1.0000"
                }
            },
            "detailed": [
                {
                    "warehouse_id": "1",
                    "qty_expected": "0.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "5.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "2.0000",
                    "qty_held": "3.0000",
                    "qty_advertised": "5.0000",
                    "qty_on_hand": "10.0000"
                },
                {
                    "warehouse_id": "2",
                    "qty_expected": "0.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "0.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "0.0000",
                    "qty_held": "0.0000",
                    "qty_advertised": "0.0000",
                    "qty_on_hand": "0.0000"
                },
                {
                    "warehouse_id": "3",
                    "qty_expected": "0.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "0.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "0.0000",
                    "qty_held": "0.0000",
                    "qty_advertised": "0.0000",
                    "qty_on_hand": "0.0000"
                }
            ]
        },
        {
            "sku": "BlueWidget-5",
            "qty_expected": "0.0000",
            "qty_processed": "0.0000",
            "qty_putaway": "0.0000",
            "qty_available": "98.0000",
            "qty_allocated": "0.0000",
            "qty_reserved": "0.0000",
            "qty_picked": "1.0000",
            "qty_held": "0.0000",
            "qty_backordered": "0.0000",
            "qty_advertised": "98.0000",
            "qty_on_hand": "99.0000",
            "qty_held_by_reason": {},
            "detailed": [
                {
                    "warehouse_id": "1",
                    "qty_expected": "0.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "98.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "1.0000",
                    "qty_held": "0.0000",
                    "qty_advertised": "98.0000",
                    "qty_on_hand": "99.0000"
                },
                {
                    "warehouse_id": "2",
                    "qty_expected": "0.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "0.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "0.0000",
                    "qty_held": "0.0000",
                    "qty_advertised": "0.0000",
                    "qty_on_hand": "0.0000"
                },
                {
                    "warehouse_id": "3",
                    "qty_expected": "0.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "0.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "0.0000",
                    "qty_held": "0.0000",
                    "qty_advertised": "0.0000",
                    "qty_on_hand": "0.0000"
                }
            ]
        }
    ]
}

Error Codes

codemessage
102Unexpected error applying filters.

inventory.detailed_packaging

inventory.detailed_packaging (string|array|null $skus, string|null $updatedSince, bool $withHeldBreakdown = false) Get global and per-warehouse inventory levels for Packaging Features by SKU. This method is similar to inventory.detailed but returns only Packaging Feature types (Container, Supplies, and Infill) that can have inventory. Regular products and other Packaging Feature types are excluded from the results. As with inventory.detailed, each item and warehouse entry includes a qty_held quantity, and the optional withHeldBreakdown parameter adds the item-level qty_held_by_reason (and qty_held_by_user_reason) rollups.

Parameters

skus
string | array | null
SKUs. If not specified then inventory for all Packaging Feature SKUs will be returned.
  • string - Get inventory for a single Packaging Feature by SKU.
  • array - Get inventory for the specified Packaging Features by SKU.
  • null - Get inventory for all Packaging Features (Container, Supplies, and Infill).
updatedSince
string | null
Return only SKUs updated since the time specified in the format 2008-07-01T22:38:07+00:00.
withHeldBreakdown
boolean
default:"false"
When true, each item is augmented with a qty_held_by_reason object and, where applicable, a qty_held_by_user_reason object. Defaults to false.

Return Value

An array of detailed Packaging Feature inventory, or an empty array if there were no matching SKUs. Only Packaging Feature types (Container, Supplies, and Infill) are included in the response.

Example Request

{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "method" : "call",
    "params" : [
        "be1c13ed4e03f0ed7f1e4053dfff9658",
        "inventory.detailed_packaging",
        [
            ["PB1688","PB16816"],
            "2014-07-24T18:51:18+00:00"
        ]
    ]
}

Example Response

{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "result" : [
        {
            "sku": "PB1688",
            "qty_expected": "50.0000",
            "qty_processed": "0.0000",
            "qty_putaway": "0.0000",
            "qty_available": "150.0000",
            "qty_allocated": "0.0000",
            "qty_reserved": "0.0000",
            "qty_picked": "0.0000",
            "qty_held": "0.0000",
            "qty_backordered": "0.0000",
            "qty_advertised": "150.0000",
            "qty_on_hand": "150.0000",
            "detailed": [
                {
                    "warehouse_id": "1",
                    "qty_expected": "50.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "100.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "0.0000",
                    "qty_held": "0.0000",
                    "qty_advertised": "100.0000",
                    "qty_on_hand": "100.0000"
                },
                {
                    "warehouse_id": "2",
                    "qty_expected": "0.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "50.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "0.0000",
                    "qty_held": "0.0000",
                    "qty_advertised": "50.0000",
                    "qty_on_hand": "50.0000"
                }
            ]
        },
        {
            "sku": "PB16816",
            "qty_expected": "0.0000",
            "qty_processed": "0.0000",
            "qty_putaway": "0.0000",
            "qty_available": "200.0000",
            "qty_allocated": "0.0000",
            "qty_reserved": "0.0000",
            "qty_picked": "0.0000",
            "qty_held": "0.0000",
            "qty_backordered": "0.0000",
            "qty_advertised": "200.0000",
            "qty_on_hand": "200.0000",
            "detailed": [
                {
                    "warehouse_id": "1",
                    "qty_expected": "0.0000",
                    "qty_processed": "0.0000",
                    "qty_putaway": "0.0000",
                    "qty_available": "200.0000",
                    "qty_allocated": "0.0000",
                    "qty_reserved": "0.0000",
                    "qty_picked": "0.0000",
                    "qty_held": "0.0000",
                    "qty_advertised": "200.0000",
                    "qty_on_hand": "200.0000"
                }
            ]
        }
    ]
}

Error Codes

codemessage
102Unexpected error applying filters.

inventory.holdSearch

inventory.holdSearch (null|object $filters, array $options = []) Search the merchant’s active and released inventory holds. Results are always scoped to the calling merchant’s own inventory — no filter combination can return another merchant’s holds. The response is paginated and shaped like inventory.lots: { results, totalCount, numPages }. For privacy, hold rows do not expose internal location identifiers or labels. Identify the held inventory using the sku, lot_number, and reason_code fields instead.

Parameters

filters
null | object
Filters to apply to the search. Every key is optional, and unknown keys are rejected. Combine any of:
  • product_id (integer) — holds on a specific product.
  • sku (string) — holds on a specific SKU.
  • warehouse_id (integer) — restrict to one warehouse. Must be a warehouse the merchant can access.
  • reason_code (string) — exact hold reason code. Matches that reason only; it does not roll child reasons up to their parent.
  • lot_id (integer) — holds on a specific lot by internal lot ID.
  • lot_number (string) — holds on a specific lot by lot number.
  • status (string) — active (not yet released) or released.
  • held_after (string) — only holds placed on or after this ISO 8601 timestamp.
  • held_before (string) — only holds placed on or before this ISO 8601 timestamp.
The ambiguous lot filter is not supported — use lot_id or lot_number.
options
null | object
Pagination and sorting:
  • sort_field (string) — held_at (default), released_at, or hold_id.
  • sort_dir (string) — asc or desc (default desc).
  • page (integer) — 1-based page number (default 1).
  • limit (integer) — page size, capped at 100 (default 50).

Return Value

An object with results (an array of Inventory Hold objects), totalCount, and numPages.

Example Request

Active damage holds for one SKU, newest first:
Request
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "method" : "call",
    "params" : [
        "be1c13ed4e03f0ed7f1e4053dfff9658",
        "inventory.holdSearch",
        [
            {
                "sku": "BlueWidget-1",
                "reason_code": "damaged",
                "status": "active"
            },
            {
                "sort_field": "held_at",
                "sort_dir": "desc",
                "limit": 50
            }
        ]
    ]
}

Example Response

Response
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "result" : {
        "results": [
            {
                "hold_id": 4821,
                "sku": "BlueWidget-1",
                "product_name": "Blue Widget (single)",
                "lot_number": "2026-03-15",
                "reason_code": "damaged",
                "reason_label": "Damaged",
                "qty": "2.0000",
                "held_at": "2026-04-12T16:09:44+00:00",
                "released_at": null,
                "notes": "Crushed corner found during QC",
                "status": "active"
            }
        ],
        "totalCount": 1,
        "numPages": 1
    }
}

Error Codes

codemessage
101The Warehouse does not exist or the Merchant does not have access to the Warehouse specified.
102Invalid or unsupported filter, sort field, status, or date range.

inventory.holdReasons

inventory.holdReasons() Retrieve the list of active inventory hold reasons that are visible to the calling merchant.

Parameters

This method takes no parameters.

Return Value

An array of objects, each containing the Hold Reason Properties.

Example Request

Request
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "method" : "call",
    "params" : [
        "be1c13ed4e03f0ed7f1e4053dfff9658",
        "inventory.holdReasons"
    ]
}

Example Response

Response
{
    "jsonrpc" : 2.0,
    "id" : 1234,
    "result" : [
        { "code": "qc_inspection",    "label": "QC Inspection",            "display_group": "Hold" },
        { "code": "cycle_count",      "label": "Cycle Count",              "display_group": "Hold" },
        { "code": "damaged",          "label": "Damaged",                  "display_group": "Hold" },
        { "code": "recalled",         "label": "Recalled",                 "display_group": "Hold" },
        { "code": "expired",          "label": "Expired",                  "display_group": "Hold" },
        { "code": "near_expiry",      "label": "Near Expiry",              "display_group": "Hold" },
        { "code": "contaminated",     "label": "Contaminated",             "display_group": "Hold" },
        { "code": "bond_hold",        "label": "Customs/Bond Hold",        "display_group": "Hold" },
        { "code": "pending_disposal", "label": "Pending Disposal",         "display_group": "Hold" },
        { "code": "pending_return",   "label": "Pending Return to Vendor", "display_group": "Hold" }
    ]
}

Entity Properties

Inventory Item

sku
string
A unique identifier for a product. The SKU does appear on the packing slip. It is recommended that this be human-readable and end with a per-pack quantity to facilitate proper receiving. For example, a single blue widget may be “BlueWidget-1” and a pack of 5 blue widgets may be “BlueWidget-5”. Maximum character length is 64.
qty_expected
integer
The “Expected” quantity.
qty_processed
integer
The “Processed” quantity.
qty_putaway
integer
The “Put-Away” quantity.
qty_available
integer
The “Available” quantity.
qty_allocated
integer
The “Allocated” quantity.
qty_reserved
integer
The “Reserved” quantity.
qty_picked
integer
The “Picked” quantity.
qty_held
integer
The “Held” quantity — inventory placed on hold (quarantined, damaged, expired, recalled, etc.). Held inventory stays counted in qty_on_hand but is excluded from qty_available and cannot be allocated, picked, or packed until the hold is released.
qty_backordered
integer
The “Backordered” quantity. This quantity will not be present for single-warehouse requests since backordered amounts are not apportioned to specific warehouses.
qty_advertised
integer
The “Advertised” quantity. This is the “Available” quantity plus the virtual BOM quantity. The virtual BOM quantity is controlled by a product’s “Virtual Inventory” attribute.
qty_on_hand
integer
The Quantity On Hand is qty_processed + qty_putaway + qty_available + qty_allocated + qty_reserved + qty_picked + qty_held
qty_held_by_reason
object
Present only when a request is made with withHeldBreakdown set to true. An object that breaks qty_held down by parent (system) hold reason code, e.g. { "damaged": "2.0000", "qc_inspection": "1.0000" }. Reasons with no held quantity are omitted; an empty object means nothing is held.
qty_held_by_user_reason
object
Present only on inventory.detailed / inventory.detailed_packaging requests made with withHeldBreakdown set to true, and only when user-defined sub-reasons are in use. A nested object keyed by parent reason code, each mapping to its user-defined child reason codes and their held quantities, e.g. { "qc_inspection": { "qc_lab_review": "1.0000" } }.

Lot Properties

lot_id
integer
The internal lot ID.
is_active
integer
Flag whether lot is active.
sku
string
The “SKU” property.
name
string
The “Name” property.
lot_number
string
The “Lot Number” property.
expiration_date
string
The “Expiration Date” property.
origination_date
string
The “Origination Date” property.
group_value
string
The “Group Value” property.
created_at
string
The “Created At” property in ISO 8601 format.
locations
array
A list of locations.
qty_putaway
string
The “Put-Away” quantity.
qty_available
string
The “Available” quantity.
qty_reserved
string
The “Reserved” quantity.
qty_held
string
The quantity of the lot currently on hold across all of its locations.
is_on_hold
boolean
true when the lot has at least one active (unreleased) hold, otherwise false.

Inventory Hold Properties

Returned by inventory.holdSearch. For privacy, hold rows do not include any location identifier or label.
hold_id
integer
The internal hold ID.
sku
string | null
The SKU of the held product, or null if it cannot be resolved.
product_name
string | null
The name of the held product, or null if it cannot be resolved.
lot_number
string | null
The lot number of the held inventory, or null when the hold is not lot-specific.
reason_code
string | null
The hold reason code for this hold.
reason_label
string | null
The human-readable hold reason label as configured in the merchant’s account.
qty
string
The quantity placed on hold by this hold record.
held_at
string
When the hold was placed, in ISO 8601 format.
released_at
string | null
When the hold was released, in ISO 8601 format, or null if the hold is still active.
notes
string | null
Free-text notes recorded when the hold was placed, or null.
status
string
active when released_at is null, otherwise released.

Hold Reason Properties

code
string
The stable machine-readable identifier for the reason. Use this value when calling other endpoints that accept a reason_code.
label
string
The human-readable label for the reason as configured in the merchant’s account.
display_group
string
The bucket the reason is grouped under in the UI. Built-in groups are Hold, Review, Expired, and Unsellable; user-defined reasons may use any text up to 25 characters.